This situation generally occurs when scanning a large web site. In this case, the scan can take a few hours, sometimes, although rarely, a few days. The scan might seem to be stuck, when in reality, it is not. When this happens, the status of…
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Why is my scan showing as Queued?
When you request a scan, the scan request is queued till the next available scanner is available to handle the scan request. This generally takes less than a few minutes. There is a limit of 1 simultaneous scan per scan target. This is done not…
How long does a scan take to complete?
The duration of a scan depends on many things, including network latency, size of site being scanned, the server’s resources and services running on the scanned server. The average scan time for a network scan is 20 minutes, while the average time for a web…
I cannot upload the web verification file to the root of my web site. What should I do?
Please contact our support team if you have problems uploading the web verification file to the root of your web site.
Can I upload the same verification file to all my Scan Targets?
The verification file is unique for each Scan Target. Each Scan Target requires its own unique web verification file before Acunetix Online can launch a web vulnerability scan.
Why do I need to upload a verification file before scanning my website for vulnerabilities?
Scan Target Verification allows you to confirm ownership of the website you want to scan using Acunetix Online. This is done by downloading a unique verification file from the settings of the Scan Target configured in Acunetix Online and uploading this verification file to the…
I am using Acunetix Online. Do I need to download anything?
Acunetix Online is an online solution, which means that all the scans are done from our servers. You do not need to download any software in order to scan your web sites / perimeter servers. The only exception would be when you need to scan a…
After purchasing a license for Acunetix Online, what do I do next?
When you purchase a subscription for Acunetix Online, you will receive a license key by email. You will need to insert the license key in your Acunetix Online account. Proceed as follows: Login to Acunetix Online from https://online.acunetix.com From the Account menu (top right), select…
I have 5 websites running on the same server. How many licenses should I buy?
You will need an Acunetix Online license for each website that you wish to protect. In this case, if you want to protect all 5 websites, you will need a 5 Target license.