Integrate Acunetix 360 with ServiceNow

ServiceNow is an issue tracking system that helps organisations to manage issues. It also helps businesses prioritize and share tasks across departments. This means you can find precise indicators of problems to prevent issues, benchmark responses to responses, and predict future issues.

This topic explains how to configure Acunetix 360 to send a detected vulnerability to ServiceNow.

ServiceNow Fields

This table lists and explains the ServiceNow fields in the New ServiceNow Integration page.




This is the name of the configuration that will be shown elsewhere.


This section contains fields that must be completed.


This is the ServiceNow instance URL.


This is the name of the user. If you are using a personal access token (see below), leave this field blank.


This is the password that is used for the ServiceNow account.

Title Format

This is the string format that is used to create the vulnerability title.


This section contains optional fields.


This is the category in which to assign cases. The options are: Inquiry/Help, Software, Hardware, Network, and Database.

Due Days

This is the number of days from the date the vulnerability was created to the date it’s due.

Assigned To ID

This is the ID of the user to whom the issue is assigned.

Caller ID

This is the ID of the person who reports the incident.

Create Sample Vulnerability

Once all relevant fields have been configured, click to create a sample vulnerability.

How to Integrate Acunetix 360 with ServiceNow
  1. Log in to Acunetix 360.
  2. From the sidebar, click Integrations, then New Integration

  1. From the Vulnerability Tracking Systems section, click ServiceNow. The New ServiceNow Integration page is displayed.

  1. In the Name field, enter a name for the integration.
  2. In the Mandatory section, complete the connection details:
  • URL (ServiceNow Server)
  • Username (The name must be unique)
  • Password
  • Title Format
  1. In the Optional section, complete as required.
  2. Click Create Sample Vulnerability to confirm that Acunetix 360 can connect to the configured system. A confirmation message is displayed to confirm that the sample vulnerability has been successfully created.

  1. In the confirmation message, click the Issue number link to open the issue in your default browser.
  2. If the ServiceNow integration is not configured correctly, Acunetix 360 will correctly route descriptive error messages to you. Here is a sample error message.

How to Export Reported Vulnerabilities to Projects in ServiceNow

There are several ways to send vulnerabilities to ServiceNow with Acunetix 360:

  • Once notifications have been configured, you can configure Acunetix 360 to automatically send vulnerabilities after scanning has been completed (see How to Configure a Notification to Report Vulnerabilities to a Vulnerability Tracking System).
  • You can send one or more vulnerabilities from the Vulnerabilities page:
  • You must have Manage Vulnerabilities permission.
  • From the sidebar, click Vulnerabilities, then All Vulnerabilities. The Vulnerabilities page is displayed.
  • Select one or more vulnerabilities you want to send.
  • Click Send To, then ServiceNow.

  • The message displayed includes a link to the vulnerability you have sent to ServiceNow. If there is an error, this information will be displayed instead.

  • You can send a vulnerability from the Recent Scans page:
  • From the sidebar, click Scans then Recent Scans.

  • Next to the relevant scan, click Report. The report is displayed.
  • Scroll down to the Technical Report section.
  • From the list of detected vulnerabilities, click to select a vulnerability and display its details.

  • Click Send To, then ServiceNow

  • If you have previously submitted this vulnerability to ServiceNow, it will already be accessible. You cannot submit the same vulnerability twice.
  • If you view opened problem logs in ServiceNow, they look like this.


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