World Class Support Always, Additional Guidance When You Need It
Customer satisfaction is a top priority at Acunetix, which is why all of our subscriptions include world-class standard support with rapid response times, service excellence, and convenient access.
We also offer a Premium Support plan for customers who want tighter response time SLAs and additional escalation paths or a Premium Support + Guided Success plan for customers who need strategic guidance to help them quickly achieve their objectives.
+ Guided Success
|Support hours (local timezone)||24x5||24x7||24x7|
|Product and support documentation|
|Quarterly business reviews|
|Essential dynamic application security testing best practices call|
|Fundamental product adoption session with basic configuration examples|
Priority-based first reply guarantee
Urgent - 1 Hr | High - 2 Hr | Medium - 4 Hr | Low - 6 Hr
|Advanced dynamic application security testing best practices and a product adoption call|
|White-glove implementation, including: asset discovery, website grouping, scan optimization, reporting, and analysis by a named application security manager|
|Strategic integration guidance and support|
|Custom documentation and personalized training sessions delivered live and recorded for future use|
|Ongoing expert assistance from a named application security manager, including bi-weekly technical reviews|
Premium Support + Guided Success is designed to provide:
Why Premium Support + Guided Success?
Many organizations recognize the importance of a robust defensive web application security program but don’t have the strategic resources to get there. As web security demands grow more intense and security personnel are harder to find, IT leaders need more than great vulnerability assessment tools; they need reliable strategic guidance for any situation. When you use Acunetix with Premium Support + Guided Success, your named application security manager becomes a trusted advisor working by your side to help ensure you achieve your web security goals over the long term and help ensure you realize the full potential of your investment.