This host is installed with OTRS (Open Ticket Request System) and is prone to restriction bypass vulnerability.
Successful exploitation will allow remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket. Impact Level: Application
Upgrade to OTRS (Open Ticket Request System) version 2.4.4 or later, For updates refer to http://www.otrs.com/en/
An error exists in DB.pm and LDAP.pm which grants ticket access on the basis of single-digit substrings of the CustomerID value
OTRS (Open Ticket Request System) version before 2.4.4
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
Updated on 2015-03-25