OTRS Ticket CustomerID Value Restriction Bypass Vulnerability

Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to restriction bypass vulnerability.
Impact
Successful exploitation will allow remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket. Impact Level: Application
Solution
Upgrade to OTRS (Open Ticket Request System) version 2.4.4 or later, For updates refer to http://www.otrs.com/en/
Insight
An error exists in DB.pm and LDAP.pm which grants ticket access on the basis of single-digit substrings of the CustomerID value
Affected
OTRS (Open Ticket Request System) version before 2.4.4
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References

Updated on 2015-03-25